is not a comprehensive troubleshooting help guide. The intent of this
troubleshooter is to address common causes for disconnections and slow
connections specific to The Weird's chat page and radio
player. If the
problem is not listed within this
troubleshooter then we suggest using a
engine -such as Google- to search the web for a more comprehensive
troubleshooter applicable to the problems being experienced.
this trouble shooter is at the user's own risk.
We assume the user has a basic knowledge base of
their computer's operating system, software installed and hardware used.
We make no warranties or other guarantees that in using this
troubleshooter it will repair the user's problem. We offer this basic
trouble shooter based on the consensus of issues and their solutions,
thus far encountered by some of our users. We will make every
effort to aid a user in solving a connection problem that is specific
to The Weird website, but we are not technical support specialists,
thus support is limited. Please keep this in mind.
Chat Page and
user is experiencing issues with using the browser
based chat page, or listening to the shows and music, then try
the following steps. The steps are not necessarily dependant
each other, but the use of all the steps could help
- Step 1.
refresh your browser, simply hold the Ctrl key and the F5 key simultaneously. Proceed to The Weird Chat page.
- Step 2.
clear the browser cache use the appropriate procedure for the
particular browser you are using. A list of common browsers and links
cache clearing procedure is provide below.
Warning: Clicking on any link below will open a new browser
window directing you to a offsite location.
- If the
is not listed then use Google and one of the following key words: "your
browser brand + clear the cache"
- Step 3.
times, having several open browser windows can cause a bandwidth drop,
which in turn can slow the internet connection, which then can cause a
disconnect. Simply close browser windows that are not needed for the
duration of the chat or the web show.
- Step 4.
- Downloading files will use
a lot of
browser connections enough to where the browser loads slowly, or fails
to load properly. If downloads are in progress then wait until
they complete or halt the downloads.
- Step 5.
internet connection (bandwidth) can drop or be slowed due to signal
degradation, meaning, whatever the cause, the modem and router are
no longer operating at their peak efficiency, causing connection
To address this
issue the modem and router need to be powered down and rebooted. This
is a generic solution applicable to most modems and routers, however,
always check with your ISP and router manufacturer for instuctions
specific to the make and model of your equipment. Disconnect the power
supply cord to each piece of equipment, wait about two minutes, then
reconnect the power supply. Boot up of the equipment should occur
all else fails and the problem persists then use the The Weird forum
a comprehensive description of the issues involved. We might be able to
help solve the issue, or we may refer the user to a offsite source
that can offer more assistance.